FAQ
General Questions
What is KINETTIK?
KINETTIK is a performance-driven recovery brand, designed by athletes for athletes. Our recovery tools combine advanced technology like intelligent suction, red light therapy, NMES (Neuromuscular Electrical Stimulation), heat therapy, and scraping techniques to help you recover faster, prevent injuries, and optimize performance.
Who can use KINETTIK products?
Our products are designed for athletes of all levels, from professional competitors to fitness enthusiasts and anyone looking to enhance recovery and improve mobility.
Where is KINETTIK based?
We are based in South Africa and offer nationwide shipping as well as international delivery.
Product FAQs
What does the KINETTIK Cup do?
The KINETTIK Cup is a smart cupping therapy device that helps improve circulation, reduce muscle stiffness, and speed up recovery. It uses adjustable suction, red light therapy, and heat technology to provide deeper relief than traditional cupping.
How do I use the KINETTIK Cup?
- Clean the targeted area with a damp towel.
- Turn on the device by holding the power button for 2 seconds.
- Adjust the suction level (1-12) for your comfort.
- Activate heat & red light therapy (optional).
- Leave on for up to 20 minutes before using the release button to remove.
How long does it take to charge?
The KINETTIK Cup charges in 2-3 hours via USB-C and provides 90 minutes of continuous use.
Can I use it every day?
Yes! Daily use is safe, but avoid keeping the cup on one area for more than 5 minutes to prevent bruising.
Who should not use the KINETTIK Cup?
⚠ Not recommended for those with pacemakers, heart conditions, open wounds, or blood clotting disorders.
⚠ Avoid using near the heart, face, or over varicose veins.
What is the KINETTIK Gun?
The KINETTIK Gun is an advanced muscle recovery tool that uses precision scraping, NMES technology, and heat therapy to relieve stiffness, enhance circulation, and accelerate recovery.
How do I use the KINETTIK Gun?
- Apply KINETTIK Pure Magnesium Massage Oil (optional).
- Turn on the device by holding the power button for 2 seconds.
- Adjust intensity & heat levels (1-5) based on your needs.
- Glide the device over your muscles applying pressure in long strokes.
- Focus on tight areas for 10-20 seconds at a time.
Can I use it before workouts?
Yes! Use it before workouts to activate muscles and after workouts to aid recovery.
How long does the battery last?
The KINETTIK Gun charges in 2-3 hours via USB-C and lasts up to 90 minutes per charge.
Who should not use the KINETTIK Gun?
⚠ Do not use on open wounds, broken skin, or swollen areas.
⚠ Not recommended for pregnant individuals or those with pacemakers.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE shipping within South Africa.
How long does shipping take?
South Africa: 1-3 business days
International: Varies based on location and customs
What if I entered the wrong address?
Please email hello@kinettik.com within 12 hours of ordering. Once the package is shipped, we cannot change the address or offer refunds.
Returns & Warranty
What is your return policy?
We offer a 14-day money-back guarantee if you are not satisfied. The item must be unused and in its original packaging.
How do I request a refund?
Email hello@kinettik.com with:
✅ Your order number
✅ Reason for return
✅ Photos (if applicable)
Refunds are processed within 5-10 business days after we receive the item.
Does KINETTIK products come with a warranty?
Yes! Both the KINETTIK Cup and KINETTIK Gun includes a 1-year warranty covering manufacturing defects.
What does the warranty cover?
✔ Manufacturing defects
✔ Battery or charging issues
The warranty does not cover:
❌ Accidental damage
❌ Wear and tear from normal use
How do I claim my warranty?
Email hello@kinettik.com with:
✅ Your order number
✅ Description of the issue
✅ Photos or videos of the problem